Privacy Policy
Chronic Living Therapy Directory
Last updated: May 2026
This Privacy Policy explains how Chronic Living Therapy Directory (“Directory”, “we”, “us”, “our”) collects, uses and protects personal information.
The Directory is operated by Chronic Living Therapy, a business trading as Chronic Living Therapy and operated by Elisabeth Klaar as a sole trader.
This policy applies to:
- therapists who apply to join or subscribe to the Directory;
- members of the public who use the website or contact therapists through the website;
- visitors to the website generally.
We are committed to handling personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
1. Who We Are
Data Controller:
Elisabeth Klaar, Trading as Chronic Living Therapy
Website: Chronic Living Therapy
Contact: Contact Page
2. Personal Information We Collect
2.1 Information from Therapists
If you apply for or maintain a listing in the Directory, we may collect:
- your name;
- business or practice details;
- professional registration or accreditation information;
- qualifications and professional memberships;
- contact information;
- profile information and photographs;
- payment and subscription records;
- correspondence with us.
2.2 Information from Website Users and Potential Clients
If you contact a therapist through the website, we may collect:
- your name;
- email address;
- telephone number (if provided);
- the content of your message;
- technical data such as IP address and browser information.
Messages sent through the website may contain sensitive personal information, including health-related information voluntarily provided by you.
You should only share information you are comfortable sharing through the website contact system.
2.3 Website Usage Information
We may automatically collect technical and usage information, including:
- IP addresses;
- browser type;
- device information;
- pages visited;
- dates and times of access;
- cookies and analytics data.
3. How We Use Personal Information
We use personal information to:
- operate and maintain the Directory;
- manage therapist subscriptions and listings;
- verify therapist eligibility and professional registration;
- facilitate communication between users and therapists;
- administer the website and improve services;
- respond to enquiries;
- maintain website security;
- comply with legal obligations.
4. Contact Forms and Therapist Messaging
The website allows users to contact therapists through website forms or messaging systems.
When a message is submitted:
- the message is sent by email to the relevant therapist;
- the message may also be stored within the website’s WordPress content management system and associated plugins or databases;
- the message may therefore be accessible to authorised site administrators;
- in some circumstances, external technical support providers, website developers or hosting providers may also potentially access stored messages where necessary for maintenance, troubleshooting, security or technical support purposes.
We take reasonable steps to restrict access to personal information to those who require it for legitimate operational or technical reasons.
However, users should be aware that communications submitted through website forms are not guaranteed to be fully confidential or secure.
Users should avoid sending highly sensitive medical or personal information through initial website contact forms where possible.
5. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Legitimate Interests
We process personal information where necessary to operate the Directory and facilitate contact between therapists and users.
Contract
We process therapist information where necessary to provide paid directory listings and subscription services.
Consent
Where required, we rely on consent for certain communications or optional cookies.
Legal Obligations
We may process information where required by law or regulatory obligations.
6. Sharing Personal Information
We may share personal information with:
- therapists listed within the Directory;
- website hosting providers;
- website developers and technical support providers;
- payment processors;
- professional advisers;
- regulators, law enforcement or legal authorities where required.
We do not sell personal information to third parties.
7. Storage and Security
We take reasonable technical and organisational measures to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
Information submitted through website forms may be stored on servers located in the UK or other jurisdictions used by our hosting or service providers.
8. Retention of Information
We retain personal information only for as long as reasonably necessary for operational, legal or administrative purposes.
Therapist account information may be retained after subscription expiry for record-keeping purposes.
Messages submitted through the website may remain stored in website systems or backups for a period of time after receipt or deletion.
9. Your Rights
Under UK data protection law, you may have rights including:
- the right to access your personal information;
- the right to request correction of inaccurate information;
- the right to request deletion of information in some circumstances;
- the right to object to certain processing;
- the right to request restriction of processing;
- the right to data portability where applicable;
- the right to withdraw consent where processing relies on consent.
Requests may be made through our contact page.
10. Complaints
If you are concerned about how your personal information is handled, please contact us first.
You also have the right to complain to the UK Information Commissioner’s Office (“ICO”):
Information Commissioner’s Office
11. Cookies and Analytics
The website may use cookies and analytics tools to improve functionality and understand website usage.
Our Cookie Policy or cookie banner provides additional information.
12. Email Newsletter and Marketing Communications
If you choose to subscribe to our email newsletter, we may collect and process your name and email address in order to send newsletters, updates, announcements and related communications about Chronic Living Therapy and the Directory.
Newsletter communications are managed using MailerLite, which acts as a data processor on our behalf.
By subscribing to the newsletter, you consent to your information being processed for email communication purposes.
MailerLite may collect information relating to newsletter engagement, including:
- email opens;
- link clicks;
- subscription status;
- device or approximate location information associated with email interactions.
We use this information to:
- manage newsletter subscriptions;
- improve communications;
- understand engagement with newsletter content.
You may unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link included in newsletter emails; or
- contacting us directly.
We will not sell or share newsletter subscriber information with third parties for their own marketing purposes.
Your information may be processed or stored by MailerLite and its service providers in accordance with applicable data protection safeguards.
Further information regarding MailerLite’s privacy practices is available here:
13. Third-Party Links
The website may contain links to third-party websites, including therapist websites.
We are not responsible for the privacy practices or content of third-party websites.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on the website with a revised effective date.
15. Contact
Chronic Living Therapy Directory
Trading as Chronic Living Therapy
Operated by Elisabeth Klaar
Contact:
